Shipping policy

Shipping Policy

At Lamtong, we take pride in shipping your incense products with care and efficiency.

Where We Ship

We currently ship worldwide, with a primary focus on customers in the EU, the UK, and the United States.

Processing Time

All orders are processed and dispatched within 24 hours (excluding weekends and holidays) from our fulfillment locations in Mainland China or Hong Kong.

Estimated Delivery Times

• United Kingdom: 5–10 business days
• European Union: 5–10 business days
• United States: 5–10 business days
• Other international locations: May vary depending on the destination

Shipping Costs

We offer free shipping on all orders over €25. For orders under this amount, shipping costs will be calculated at checkout based on your delivery location.

Order Tracking

All orders come with a tracking number. Once your order is dispatched, you will receive a confirmation email with tracking details to monitor your shipment.

Customs & Duties

Depending on your location, your order may be subject to import duties or taxes imposed by your local customs authority. These charges are the responsibility of the customer.

Additional Notes

Please ensure that your shipping address is accurate to avoid delays or lost packages. At this time, we do not offer gift messages or custom handwritten notes.

If you have any questions about shipping, feel free to contact us at info@lamtong.com.